Privacy Policy Statement -
Hong Kong
Hollywood Asia Pacific Investment Limited (“the Company’)
The Company is committed to protecting the personal data of individuals and therefore it is the Company’s policy to ensure its policies and practices in relation to the collection, use, transfer, retention and access of personal data comply with the requirements of the Personal Data (Privacy) Ordinance, Cap.486 (the “Ordinance”).
We are dedicated to safeguarding the Personal Data of all individuals concerning its collection, storage, use, transfer, and access. We strive to ensure the security of Personal Data in accordance with the obligations and requirements outlined in the Ordinance. For the purposes of this policy, "Personal Data" is defined as per the Ordinance.
Types of Personal Data
To provide real estate agency services, the Company may ask customers to supply personal data, including but not limited to the following:
a) name;
b) identification document number;
c) telephone number;
d) email address;
e) correspondence address;
f) your preferences for particular types of properties or services;
g) job title;
h) industry;
i) country;
l) professional qualifications; and
m) academic background.
Providing personal data is voluntary. However, if customers do not supply this information, the Company may be unable to offer real estate agency services.
Personal Data Collection
To comply with the laws of the HKSAR, including the Estate Agents Ordinance, we collect your Personal Data for several purposes: verifying the identity of both the vendor/landlord and the purchaser/tenant; preventing money laundering; marketing properties and providing services; performing registration and administrative functions; for Hollywood Asia Pacific Investment Limited. Your Personal Data will be collected upon:
a) signing an estate agency agreement to appoint us as your estate agent;
b) signing a provisional sale and purchase agreement/tenancy agreement;
c) purchasing a first-hand property;
d) contacting us for an enquiry or complaint;
e) participating in marketing and promotion activities;
f) registering your details with us on our website.
Accuracy and Retention of Personal Data
Hollywood Asia Pacific Investment Limited has implemented procedures to ensure that Personal Data is maintained with a reasonable degree of accuracy, completeness, and relevance for its intended purposes.
We will retain your Personal Data only for as long as necessary to achieve the original purposes for which it was collected, or to comply with relevant statutory or contractual obligations.
Security of Personal Data
Access to your Personal Data will be limited to our team members who require it to communicate with you, and provide services.
Use of Personal Data
The Company may use and analyse your Personal Data for purposes including, but not limited to, the following:
- to verify your identity;
- to handle your enquiries and keep you updated on the progress of your enquiries including investigating and resolving problems arising from service quality and handling any enquiries concerning your bills and payments;
- to provides services to you and to follow up on the services that you have used;
- to send you invoices for services provided by us;
- to respond to your enquiries or complaints in relation to our services;
- to keep records for reference;
- to make and promote our services;
- to assist us in preventing fraud and crime;
- to contact you whenever necessary;
- to make disclosure as permitted or required by law.
Disclosure and Transfer of Personal Data
Personal data of customers held by the Company may be transferred to the following parties:
- co-operative estate agents;
- service providers of the Company offering rewards and/or promotions;
- law firms, banks, financial institutions, insurers, service providers for mortgage referral, financial planning, property valuation, immigration consultancy and/or wealth management;
- government agencies, regulatory bodies and/or other lawful authorities;
- courts, tribunals and/or parties to the legal proceedings; and/or
- debt collection agencies.
Collecting Personal Data through the Internet
The Company protects all information you provide. We do not collect personally identifiable information while you browse our website unless you choose to share it with us. However, we will log your visit and store details such as internet protocol (IP) addresses, browser type, referring and exit pages, operating system, date and time stamps, and clickstream data. This information is used exclusively to generate general statistics regarding our website's usage. A cookie is a small file that contains a unique alphanumeric identifier assigned at random. We will automatically place a cookie on your computer, allowing you to fully access our website’s features.
Direct Marketing
In accordance with the Ordinance, if you do not wish us to use your Personal Data for direct marketing, we will not do so.
Upon receipt of your consent, we may use your Personal Data including name, telephone number, fax number, email address and correspondence address to deliver promotional materials relating to real estate services.
To stop receiving such promotional materials or to start receiving the same (if you have previously unsubscribed from receiving such materials), please write to contact@hollies-properties.com.
Enquiries
Please write to contact@hollies-properties.com about this Privacy Policy Statement and Personal Information Collection Statement.
Hollywood Asia Pacific Investment Limited reserves the right to amend this Privacy Policy Statement and Personal Information Collection Statement and/or any part thereof at any time.
